Warranties

Overall

Please review the below warranties thoroughly. For any brand not mentioned, please feel free to contact us with questions at info@evanslane.com.

Allsop Home & Garden

Allsop Home & Garden offers a one year manufacturer’s warranty. Allsop Home & Garden is always happy to troubleshoot product that appears to not work. Allsop Home & Garden is happy to have Evans Lane customers directly connect with them to troubleshoot and solve problems. The number is 1-866-425-5767 or garden@allsop.com.

Byer of Maine

At Byer of Maine, we are committed to providing products of enduring comfort and value. Whether comfort is measured by blissful time in a hammock on a sunny day, the relief of a cot in a shelter after a hurricane or the security of a safe home for a pair of nesting chickadees, we want our product to perform well for the intended use.

With our sourcing, we choose capable factories that share our values and treat their employees well. We specify quality materials and have controls in place to ensure our designs are produced to a consistent high quality.

We warrant that every item leaving our warehouse is free of manufacturing defects. Therefore, we will gladly repair or replace any of our products that fail to give the end user satisfaction due to defect in materials or workmanship.

Our products are designed to withstand the kind of use normally associated with outdoor and recreational applications. To prevent premature weathering deterioration, we recommend indoor storage for our hammocks and furniture when not in active use. We cannot warrant against natural weathering, normal wear and tear, nor failure due to improper use. In recognition of the unusually rigorous and unpredictable conditions to which our products may be subjected to by our institutional, governmental, and military customers, this warranty must be limited to products sold for consumer use.

Should you have a problem with a product or a question about its use, we welcome your contact with us. We find that email is the most efficient means of communication and suggest you contact us at: comfort@byerofmaine.com. We normally respond to inquiries within one business day. If your need is urgent, or email is not a good option for you, you are welcome to call us: 1-800-338-0580.

Evans Lane

Limited Warranty

Products manufactured and/or distributed by Evans Lane are warranted to be free from defects in materials and workmanship. The limited warranty is only valid to the original purchaser from the date of purchase and when purchased from the Evans Lane website. For verification and quality control purposes, a dated proof of purchase and photographs of the defective items may be required for the warranty. At its sole discretion, Evans Lane will either repair or replace a defective item. Should a replacement for a defective item not be available, Evans Lane reserves the right to replace it with a similar item. This is a residential warranty and will not apply to commercial use.

Frame warranty:

Evans Lane outdoor furniture frames are warranted to the original purchaser for a period of five (5) years from the date of purchase, against defects in workmanship and materials. If your Evans Lane outdoor furniture fails structurally during normal use within five (5) years of purchase, we will repair or replace the frame at our discretion (with the same or similar product if the original product is discontinued) at no charge. If your Evans Lane furniture is placed within one (1) mile from the ocean or placed around a saltwater pool, the frame finish is warranted against peeling, cracking, blistering, or fading for a period of one (1) year, provided the product has not been scratched or abraded. Otherwise, the frame finish is warranted against peeling, cracking, blistering, or fading for a period of three (3) years, provided the product has not been scratched or abraded. Due to the unique nature of hand-applied finishes, the color of a replacement item might not match that of the original item.

Cushion warranty:

Cushions are warranted against seams separating or tearing for a period of one (1) year.

Sunbrella® fabric warranty:

Sunbrella provides a five (5) year limited warranty on fabrics. The Sunbrella fabrics used on our outdoor furniture are warranted to the original purchaser, protecting against Sunbrella fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. This warranty covers Sunbrella fabric only. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation. Sunbrella’s liability is expressly limited to this warranty. Sunbrella reserves the right to inspect the fabric submitted for claim. Proof of purchase will be required. Visit the Sunbrella website for more information.

Resin wicker warranty:

All resin wicker fibers are warranted against fading, cracking, and splitting for a period of three (3) years. Mildew, mold, staining, and/or breakage due to exposure to chemicals or spills are not covered under this warranty.

Non-Glass alternative table top warranty:

All non-glass (solid surface or mosaic) stone or ceramic tile table tops are warranted for a period of one (1) year from the original date of purchase by the original customer. Evans Lane will repair, refinish, or replace any top that has bowed, cracked, warped, or delaminated under normal use and maintenance. The warranty does not cover scratching, chipping, or pitting, which is a normal occurrence with natural stone. All natural stone table tops are properly sealed at the factory, but it is highly recommended that a sealant—designated appropriate for your particular table surface—be used to guard against fading, peeling, and water damage, which are not covered under this warranty. Note that natural stone is porous and, if moisture is absorbed into the table top, freezing can occur and cause the top to crack. This is not covered by the warranty. All natural stone table top should be securely stored (on-edge) in a dry location during fall and winter months, where temperatures fall below 32 degrees Fahrenheit. It is highly recommended to place stone table tops under a cover, and away from full sun, or use furniture covers when not in use.

Warranty exclusions:

This limited warranty excludes the following: furniture damaged as a result of being dropped or other abuse or unreasonable use; improper assembly, care, cleaning, maintenance, or handling; damage, buckling or splitting of frame, welds, or tubing resulting from exposure to water and freezing temperatures; corrosion or rusting of hardware; scratches and chips resulting from normal wear and tear; glass table tops against breakage (use care when unpacking); freight damage; damage due to acts of nature, vandalism, fire, God, or war; use for/in commercial purposes; independently purchased parts or replacement parts; loss of time and/or convenience, money, travel, packaging, or any other consequential or incidental damages. In no event shall the Evans Lane’s responsibility exceed the value of the replacement product. This Limited Warranty is to the original purchaser and is non-transferable. Warranty covers only Evans Lane outdoor furniture. All warranty claims must be submitted within the warranty period. Should replacement of the warranted item be unavailable, the manufacturer reserves the right to substitute an item of its choice similar in style, color, and quality. For quality control purposes and verification, we reserve the right to request photographs of the damaged item or to have the item returned. The terms of this warranty are subject to change without notice.

Garson Jasper

Products are warranted to be free from manufacturing defects for 1 year from the date of purchase.

Hiland

Please click the links below to view the Hiland care and maintenance instructions.

Hiland Warranty

Lloyd Flanders

Please click the links below to view the Lloyd Flanders care and maintenance instructions.

Lloyd Flanders Warranty

OFYR

Please click the links below to view the OFYR care and maintenance instructions.

OFYR Warranty

Peak Season

Please click the links below to view the Peak Season care and maintenance instructions.

Peak Season Warranty

Seasonal Living

Please click the links below to view the Seasonal Living warranties.

Explorer Collection

Spirals Teak Collection

Ceramic Furniture, Accents, and Vases/Urns

Lightweight Concrete Furniture

Lighting

Sunset West

Sunset West products have been designed to provide aesthetically pleasing looks, comfort and durability. Only the highest quality materials are used in Sunset West products. If a product is received or becomes defective, a Return Authorization form needs to be completed. An RA form is available upon request from Sunset West. Products that are defective will be repaired or replaced at our discretion during the warranty period at no charge. This is a limited warranty.

This Warranty does not cover abusive or unreasonable, nor is normal wear and tear including fading and discoloration caused by chemical contact. Sunset West does not warranty any of our products against acts of God, including, but not limited to fire, ice, wind damage and earthquakes. Also, living near the ocean can cause premature weathering of the aluminum finish and is not warranted.

For optimal performance while living in the salt air, we suggest that the frames are covered while not in use and rinsed off monthly with fresh water. Non-proprietary items such as glass or other table top surfaces are also not covered.

With the previous exceptions,

  • All frames are warrantied for a period of 5 years.
  • Powder Coated finishes are warrantied for a period of 3 years.
  • Resin Wicker is warrantied for a period of 3 years against noticeable fading and cracking.

All cushions are made with all weather materials. Sunset West uses Sunbrella fabrics exclusively. Cushions are warranted for 1 YEAR against manufacture and material defects.

West of the Wind

West of the Wind offers a 2-year guarantee against fading, running or peeling.

Zuo

Zuo is proud to offer the highest quality and standards for all of our products and stands behind our manufacturing. All our Zuo items are sold and guaranteed with a limited 1 year structural warranty against manufacturing defects. Should your item ever have warranty issues, please contact us with more details. Zuo provides full parts, stocked in our warehouse, for products that arrive with missing or broken parts.